Frequently Asked Questions

What if I'm not satisfied with my order?

Your comfort and satisfaction matter to us, and we stand behind every order!

If you're not happy with your purchase, please reach out to us via email (happiness@conique.com.my) or WhatsApp (+6013 885 0654) within 14 days of receiving it. Our team will personally look into it and find the best solution for you.

Will my Zero Spin lenses actually stay in place?

Absolutely! We've put them to the test to prove it. Our Zero Spin lenses are designed and verified to resist shifting and rotation, so you can go about your day with full confidence.

That said, if you ever notice excessive movement with your lenses, we're just a message away. Reach out to our team and we'll get it sorted: happiness@conique.com.my / +6013 885 0654 (WA)

How long can they last?

Our Monthly lenses can last up to 1-2 Months after unboxing. However, we recommend to replace them every Month for eye health, hygiene and safety purposes.

For the expiry date (if sealed and unopened), please refer to the box label. 

If we have different powers, can we mix?

Yes you can! Just select 1 power for each side when you choose a colour.

How do I track my order?

All orders will be prepared to ship in 24 hours! Your tracking number will be updated via email once it has been prepared.

What if my order arrives with a defect?

While defects are rare, we understand they can occasionally happen! If your order arrives with a defect, simply send us a photo of the issue via email (happiness@conique.com.my) or WhatsApp (+6013 885 0654) and we'll assist you asap!